alternative care arrangements

Embrace Stability in Care, Even When the Unexpected Happens

Reliability is extremely important for care services. If your caregiver isn’t reliable, it can mess up your whole day. That’s more than just annoying because you’ll be stressed out feeling left alone. But don’t worry, alternative care plans are there to keep your day stress-free. These arrangements provide a sense of stability – so you will always have a backup plan, especially during unexpected events. This will make sure you’re supported, no matter what. Besides, it’s a relief, knowing that someone will be there when you need them the most.

alternative care 5
ndis safeguard
ndis registered
national insurance
heart ndis
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Support that shifts with your life’s rhythm

It’s pretty draining when the support that’s meant to help you ends up making life more complicated because it can’t adapt to your daily needs. Being boxed into a one-way system of care is uncomfortable and just doesn’t make sense. Maybe it’s time to consider a person-centric care designed to support your daily needs. One who acts like a good friend who’s ready to step in whenever you need them. We can help – let’s work together to make care personal again – because your life isn’t static, and neither should your care be.

4.7 out of 26 reviews
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Get the most from your NDIS Plan without the overwhelming paperwork

Managing your NDIS plan can be complex and overwhelming. You might wonder, “Do I need to be an NDIS expert to understand what I’m entitled to?” It’s a valid concern when the system’s complexities overpower the support you need. If you have this problem, the solution is finding a good provider that offers more than services but also clarity and peace of mind. You should get all your entitlements without drowning in paperwork and confusing terms. With the right team, those needed alternative care plans become part of your NDIS without the headache.

4.7 out of 26 reviews
alternative care arrangements

What our participants had to say

Heela K.
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Would definitely recommend this service to anyone in need of a disability service. They treat their clients with the uttermost respect and their staff are very polite with noticeably advanced skills.
Omar B.
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I was amazed at their level of attention and expertise they provided. This is a wonderful institution that is dedicated to servicing the needs of Older and Disabled people in our local community.
Mahmoud A.
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The very finest, and most certainly a professional centre. Great institution caring for older people and disabled people in its community. Dedicated staff, extraordinary services.
Yogirl B.
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They genuinely cared for someone I know with a disability by regularly checking up and following up on progress. We are really happy to have found a group that care about disabled people and want to see positive progress in their life.
Adam N.
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Great professional care , with dedicated staff who are friendly and always willing to assist. Thank you for your service
Mariam Y.
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Respectful and awesome attitude every home visit i've had. Great team!
Jameil H.
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Friendly staff with professional service. Thank you SHCS.
Billal H.
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Really nice people carrying workers very polite.

Reliable alternate care, anytime you need it

The goal of alternative care arrangements is to maintain consistency and quality of care, when regular arrangements are disrupted. This is to make sure you receive the support you need when your primary care may not be available. These services include:

4.7 out of 26 reviews
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Every step explained, every care option revealed

Transparent communication brings a breath of fresh air. It means knowing that if your regular support isn’t available, there are backup care plans in place. Feeling left in the dark about your support plan is nerve-wracking. With SHCS, every step and decision about your care, even the details of alternative care, is communicated clearly, like it’s plotted on a map. This transparency changes how you see your care. It’s not just something you receive; it becomes something that empowers you. That’s the support we all deserve.

4.7 out of 26 reviews
Set up your safety net

Get continuous support with our backup care plans, designed to keep you confident and covered at all times.

Choose care that lifts you up any day

What does it mean to have top-tier care? High-quality care means having a team that’s proactive, not just reactive. It’s about knowing that if your main carer is unavailable, alternative care arrangements are already in place and ready to go. It’s care that adjusts to your life, giving you the freedom to live it your way. The importance of this can’t be understated—it’s not just a comfort; it’s your right. With this level of dedication, you can embrace each day with a sense of normalcy, knowing that you have a network of support that’s got your back.

By choosing our alternative care arrangements, you can expect: 

Uninterrupted support and continuity of care

Flexibility for unexpected circumstances

Personalised backup plans and plenty of care options

Greater independence and improved confidence

Assurance of quality and compassionate care

Need help? Learn More about SHCS

4.7 out of 26 reviews

Questions around alternative care arrangements

Reliability and flexibility are key qualities in a care service. To ensure you’re choosing a service that can adapt on the fly, start by asking potential providers about their procedures for handling sudden changes. A good provider should be able to clearly outline how they manage unexpected situations and provide concrete examples of their adaptability. Additionally, check reviews and ask for references to gauge their reliability from others’ experiences. A trustworthy service will not shy away from putting you in touch with current or past clients.

Moving to a new service can mean more paperwork. Find providers that help with the paperwork. They should explain new forms and guide you through steps. A team member might handle most of the paperwork, so you can focus on your care details. A good service aims to reduce your stress, not make it worse.

Flexible care is crucial for changing schedules. When checking services, be clear about needing flexibility. Discuss how they handle different needs. Test them with hypothetical situations. Make sure they have a good backup plan for continuous support. The right service will show they can adapt to your needs.

Certainly. To find a reliable carer, look for providers with a solid track record. Focus on services that stress their team’s commitment to being on time and consistent. Meet potential carers in person to understand their dedication. A carer who understands the importance of showing up will prioritise building a relationship with you and proving their reliability from the start.

To prevent feeling stranded, it’s crucial to have a care service that includes well-planned alternative care arrangements as part of their commitment to you. When interviewing services, ask how they handle the absence of a primary carer. A reliable service will ensure seamless support by having a team of equally trained and informed carers ready to step in, so there’s no gap in your care.

In emergencies, a rapid response is critical. Look for services that provide 24/7 support and have clear protocols for out-of-hours emergencies. These might include on-call teams equipped to help at a moment’s notice, ensuring that help is always at hand when you need it most. You can also ask if they have partnerships with other care services to widen the network of immediate support.

A dynamic care plan is a living document that should be reviewed regularly. Most services will schedule reviews at defined intervals, but you should also be able to request a review at any time, especially if there’s a significant change in your needs. A service that is committed to personalised care will be open to adjustments that better align with your evolving requirements.

Personal connection is a fundamental aspect of quality care. When discussing your care arrangement, express how important one-on-one interaction is to you. A service that values personal connection will match you with carers who take the time to understand you, engage in meaningful conversation, and support your social and emotional well-being, not just your physical needs.

To find alternative care arrangements that meet your specific health needs, start by clearly communicating those needs to potential care services. Providers should be able to demonstrate how they match carers to your particular health situation, including any specialised training or experience their team possesses. It’s also about having a robust plan in place that all carers are familiar with, so regardless of who steps in, they’re fully aware of your needs and how to meet them.

If you’re unhappy with your care, speak up. Talk to your carer or their supervisor first. If problems continue, escalate to the service provider’s management. Document your experiences and be clear about what changes you want. A service truly focused on your well-being will take your concerns seriously and act quickly. If things don’t improve, think about finding a new provider that meets your expectations and is committed to high-quality care.

4.7 out of 26 reviews